Built by an MSP,
for MSPs.
Triage42 started inside IT ZHONE, a managed IT service provider, as the service desk we wanted for ourselves. Now we’re opening it up.
From switchboard to Triage42.
We spent years juggling inboxes, spreadsheets and tools built for someone else’s help desk. So we built our own, internally called Switchboard, around the way MSP technicians actually work: many clients, tight SLAs, and end users who just want their printer back.
Triage42 is that tool, rebuilt and renamed. The 42 is a nod to the answer to everything; the goal is that every ticket gets one.
Calm over chaos
Clear priorities and visible SLAs, so the queue never feels like an emergency room.
Friendly to clients
Plain language for end users, with your brand front and center.
Fast for techs
Fewer clicks, more context, keyboard shortcuts where it counts.
See Triage42 with your own queue in mind.
Tell us a little about your service desk. We’ll reach out to schedule a walkthrough and talk early access.
- A 30-minute walkthrough with the team
- Bring your messiest ticket
- No commitment
Thanks, there!
Your ticket has an answer: we’ll be in touch soon to set up a time.
Explore features meanwhile