Your brand up front.
Triage42 behind the scenes.
Give every client a friendly place to ask for help, check progress and find answers, under your MSP’s name.
Three steps. Zero jargon.
Ask
Clients pick a category and say how much it’s affecting them, in their own words.
Track
They see a clear status, from “being worked on” to “waiting on you”, without chasing by phone.
Solved
They confirm the fix and rate the help, so you know how you’re doing.
“I can’t work” beats “P2”.
The request form speaks your client’s language and maps it to your priority scale, with response targets shown up front.
- Category tiles instead of drop-down mazes
- Relevant help articles suggested as they type
- Screenshots and attachments by drag and drop
Make it yours.
Your logo and name
The portal header carries your MSP’s identity. Triage42 stays a small “Powered by” in the footer.
Your address
Point a subdomain such as help.yourmsp.com at your portal.
One portal per client
Each client sees only their own requests, devices and contacts.
Help from any phone.
A mobile-first layout means clients can report an outage from the parking lot, no app to install.
Don’t panic.
Triage.
Triage42 is in early access. Tell us how your service desk runs today and we’ll show you around.